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CSR – CSR Management

Principles of CSR

The Mitsubishi Electric Group regards corporate social responsibility (CSR) initiatives as the foundation of corporate management, and upholds the Corporate Mission and Seven Guiding Principles as its basic policies of CSR. Particularly with respect to initiatives related to ethics and legal compliance, Group-wide efforts are made to enforce measures such as for enhancing education and strengthening internal controls. Active measures are also taken to ensure quality assurance and improvement, environmental preservation activities, philanthropic activities, and communication with stakeholders.

By engaging in corporate activities based on a management plan and implementing ongoing improvement activities based on the PDCA approach to the CSR materialities that have been identified in fiscal 2017 and key performance indicators (KPI), we will contribute to realizing an affluent society.

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Overall image of CSR management (Mitsubishi Electric Group)

Stakeholders of the Mitsubishi Electric Group

To achieve sustainable growth, the Mitsubishi Electric Group must maintain communication with its various stakeholders. We have a corporate social responsibility to incorporate the expectations, requests, and opinions of each stakeholder into our corporate activities, and to increase positive effects and reduce negative effects on society.

To maintain communication with stakeholders, we uphold the "Four Satisfactions" as a management policy that aims to provide satisfaction to all of our stakeholders, including society, customers, shareholders, and employees.

Stakeholders of the Mitsubishi Electric Group

Promotional System for CSR

Company-wide CSR activities are coordinated by a CSR Committee appointed by Mitsubishi Electric's meeting of executive officers. The Committee is composed of the heads of management departments at Mitsubishi Electric, and discusses the achievements of activities performed during the previous fiscal year, decisions on future activity plans, and responses to law amendments, from a cross-cutting perspective across the entire Mitsubishi Electric Group.

Based on the awareness that CSR activities are directly linked to corporate management, specific activities are carried out at the responsibility of departments that are respectively in command of ethics and legal compliance, quality assurance and improvement, environmental conservation and philanthropy activities, and communication with stakeholders, based on the CSR policy of the Mitsubishi Electric Group.

CSR Promotion System

CSR Committee

Working Groups on CSR

Regular working groups are held by internal departments that have strong relevance to CSR. They spend time discussing CSR materialities and future CSR initiatives of the Mitsubishi Electric Group, as well as responses to laws and regulations and international CSR standards.

Working Groups on CSR

Measures for Internal Dissemination of CSR

We implement the following measures as our initiatives for disseminating CSR across our company.

CSR Lectures for the Executive Class

Lecture presentations are held by experts to introduce changes in social perspectives and the latest industrial trends concerning CSR to officers of Mitsubishi Electric and members of the CSR Committee. They provide good opportunities for the executive class to reconfirm the importance of CSR.

CSR Lectures for the Executive Class

Information Sharing within the Mitsubishi Electric Group

General managers of the administrative departments of Mitsubishi Electric Group companies in Japan gather in a conference on compliance and other related matters twice a year. In response to the increasing importance of CSR in recent years, emphasis has been placed on sharing information on Group-wide CSR policies and best practices related to CSR, to raise the CSR level of the entire Group.

Conference of Administrative Managers of Group Companies

CSR Training for New Employees

CSR training was held for new employees joining Mitsubishi Electric in fiscal 2017, to deepen their understanding of CSR as the basic foundation of corporate management, ensure ethics and legal compliance in their daily operations, and instill the importance of addressing quality and environmental issues. The new employees learned that CSR must be addressed and practiced by all employees in their daily duties.

CSR Training for New Employees

Promoting Understanding of CSR through In-house Newsletters

The Mitsubishi Electric Group's initiatives concerning CSR are introduced in in-house newsletters that are distributed to Group companies in Japan and overseas. The articles provide a valuable opportunity for each and every employee to think about the corporate social responsibility of the Group as a whole.

Promoting Understanding of CSR through In-house Newsletters

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CSR Materialities and Initiatives

In April 2016, the Mitsubishi Electric Group identified CSR materialities (priority issues) in response to today's social trends and business environment, as also specified in the fourth edition of the GRI Guidelines (G4 Guidelines). Initiatives for addressing each materiality and key performance indicator (KPI) have also been formulated (for details of the process, see "Process of Identifying CSR Materialities"). While continuing to receive opinions from inside and outside the company, we will further strengthen these initiatives through ongoing improvement activities based on the PDCA cycle, to expand the scope of information disclosure.

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Process of Identifying CSR Materialities

The Mitsubishi Electric Group has identified CSR materialities through the following three steps.

Step 1 Awareness of social issues

Extraction of candidate materialities from guidelines, etc.

Candidate CSR materialities (29 issues) were identified based on the core issues of ISO26000*1, the 46 priority aspects laid out in the fourth edition of the GRI Guidelines*2, and the 169 items mentioned in the United Nations' Sustainable Development Goals (SDGs)*3.

*1
Guidelines concerning social responsibility issued by the International Organization for Standardization (ISO)
*2
The fourth edition of the international guidelines for sustainability called Sustainability Reporting Guidelines (GRI Guidelines) issued by the international NGO, Global Reporting Initiative (GRI)
*3
Sustainable development goals adopted by the UN General Assembly, composed of 17 goals and 169 targets, including issues to be addressed not only by developing countries, but by developed countries as well

Awareness of social issues

Step 2 Assessment of internal and external views and identification of materialities

Questionnaire for stakeholders

In a questionnaire, approximately 200 people, including general consumers, business partners and suppliers, shareholders, and Group employees, were asked to evaluate their expectations of the 29 items extracted in Step 1, on a scale of 1 to 5. The results were used as one criterion for selecting materialities.

Questionnaire for stakeholders

Internal working groups

Internal departments that have strong relevance to CSR held regular working groups and spent time closely discussing and examining materialities.

Internal working groups

Interviews with learned individuals

The views of experts in the areas of environment, society, and governance were sought on the theme of "materialities of the Mitsubishi Electric Group."

Interviews with learned individuals

Dialogues with learned individuals

The president of Mitsubishi Electric and CSR officers held dialogues with a number of experts, to hear their views on CSR materialities of the Mitsubishi Electric Group and receive broad-ranging proposals concerning CSR.

Dialogues with learned individuals

Step 3 Establishment of materialities

Decision-making by the CSR Committee

The issues thus extracted and identified through the above-described process and specific initiatives and key performance indicators (KPI) were confirmed by an internal working group and adopted as the Mitsubishi Electric Group's CSR materialities by the CSR Committee.

Decision-making by the CSR Committee

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