Elevators & Escalators
Quality in Motion
FAQ
Frequently Asked Questions.
Q
What sets Mitsubishi Electric elevators, escalators and moving walks apart from the competition?
A  
Mitsubishi Electric has introduced a number of new leading-edge technologies in the industry, as follows:

- World’s first (and still only) manufacturer of practical spiral escalators.

- First gearless traction machine with permanent magnet (PM) motor for high-speed elevators.

- First use of variable voltage and variable frequency (VVVF) inverter control for vertical transportation products.

- First to create a special painted pattern finish, under the MEL ART brand.

For more information about milestones in Mitsubishi Electric’s achievements, click here.
For information about some notable Mitsubishi Electric innovations, click here.
Q  
Which Mitsubishi Electric elevator, escalator and moving walk products are available in my country, how can I get brochures for them, and who should I contact first to enquire about product specifications?
A  
Click here and contact the office nearest your location, either by email, phone or fax. (Note that Mitsubishi Electric products are not sold in countries not on the Global Network list.) You can also click here to send an enquiry.
Q  
What is the single most important characteristic an elevator or escalator should have?
A  
Quality, since only the highest quality can ensure that elevators and escalators are able to convey people from point A to point B with complete safety and the utmost reliability. For information about Mitsubishi Electric’s commitment to quality, click here.
Q  
Did Mitsubishi Electric really create the world's first spiral escalator? What about the one installed in London’s Holloway Road Underground station in 1906?
A  
The Holloway installation didn’t have steps, plus it was dismantled soon after installation. Mitsubishi Electric was the first to develop the first practical spiral escalator, introduced in 1985, and to this day is still the only company that manufactures them. For more information about Mitsubishi Electric spiral escalators, click here.
Q  
Is there a handy glossary of technical terms related to Mitsubishi Electric elevators, escalators and moving walks?
A  
Yes. Click here for an elevator glossary, and here for an escalator/moving walk glossary.
Q  
Where are Mitsubishi Electric elevators, escalators and moving walks manufactured?
A  
R&D and primary manufacturing activities are conducted at the Inazawa Works facility in Japan. For more information, click here.
Q  
What do existing Mitsubishi Electric customers have to say about the company’s elevator, escalator and moving walk products?
A  
Customers from the far reaches of the globe have spoken out in their own words about their experiences with Mitsubishi Electric. For more information, click here.
Q  
What type of elevator modernization services does Mitsubishi Electric offer?
A  
Mitsubishi Electric features special products for elevator modernization needs. For information, click here.
Q  
Are there digital files of technical drawings available for download?
A  
Yes. To access them you must first register with Mitsubishi Electric as a qualified industry professional. For more information, click here.


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