Results of reader surveys | Communication with stakeholders | CSR at Mitsubishi Electric

Questionnaire-based Survey Conducted in Japan and Overseas on CSR Reports

The Mitsubishi Electric Group conducted a survey questionnaire among its stakeholders in Japan regarding the Group’s CSR initiatives and CSR Report 2018, resulting in responses from 600 individuals.

A portion of the survey results is presented here. The Group's initiatives were quite well-thought of overall, with the responders offering many positive options. They also raised certain issues. The Group takes these points seriously and will adjust based on them in future activities, with the Group as a whole seeking to push further forward on its CSR efforts.

Survey summary and partial results

[Period]

December 2018

[Questionnaire responders]

Japan
600 persons
General population nationwide, men and women aged 15 or older (people with a strong interest in the environment and CSR)

[Main questions]

Is senior management pursuing CSR initiatives in earnest?
Does the company have the framework that will allow it to implement CSR efforts as a total organization?
Are company initiatives truly moving forward?
Is the company engaging in dialogue with the relevant parties in its orbit?
Does the company consider ease of comprehension and access to information?
Please select all those items in the report that made a particular impression on you (e.g. evoked positive feelings, sparked interest, felt you could approve of it, etc.).
Are the Mitsubishi Electric Group's initiatives enough when it comes to crucial CSR issues?
Regarding Goal 7, Goal 11, and Goal 13 of the SDGs, through what kind of products, services and initiatives do you expect the Mitsubishi Electric Group to make contributions?

* Goal 7: "Affordable and clean energy," Goal 11: "Sustainable cities and communities," Goal 13: "Climate action"

photo: Results of reader surveys [domestically]

diagram: Results of reader surveys [overseas]

Regarding Goal 7, Goal 11, and Goal 13 of the SDGs, through what kind of products services and initiatives do you expect the Mitsubishi Electric Group to make contributions?
	Expectations towards the Mitsubishi Electric Group, including energy, resources, energy saving, home appliances, transport systems, and regional revitalization. [Noteworthy comments] ・Making social contributions by leveraging the Group’s diverse businesses and their strengths. (Male, 42 years old) ・Strengthening of electric vehicles and solar-system-related products (Male, 42 years old) ・Provision of products and services that fuse new energy with traditionally-made things (Male, 23 years old)
	Expectations towards the Mitsubishi Electric Group, including disaster control measures, transport systems, aging measure, AI, buildings/houses/elevators, regional revitalization, energy, security, waste recycling, and air conditioning. [Noteworthy comments] ・Waste-free production (Male, 51 years old) ・Development of air conditioning systems that do not affect the environment and atmosphere (Male, 50 years old) ・Making contributions as a core member of a cross-enterprise alliance, as a socially-aware infrastructure company (Male, 68 years old) ・Provision of security as an infrastructure company in the age of frequent disasters (Female, 59 years old)
	Expectations towards the Mitsubishi Electric Group, including disaster control measures, energy saving, resource recycling, weather observation, AI, the IoT, air conditioning, building/houses, and the space. [Noteworthy comments] ・Making contributions by harnessing various technologies such as space and satellite technologies from a global perspective (Male, 44 years old) ・Developing disaster-free cities in anticipation of drastic changes of climate (Male, 41 years old) ・Development of facilities that help solve social problems including global warming, through the construction of public buildings etc. (Female, 29 years old)