CSR management

Management of the CSR Materiality

In fiscal 2016, the Mitsubishi Electric Group identified the CSR materiality, initiatives to fulfill the materiality, and key performance indicators (KPI). In fiscal 2017, it announced its performance in regard to those initiatives and carried out a review of each initiative and KPI.

By upholding the Corporate Mission and Seven Guiding Principles as its basic CSR policy, the Group will continue to pursue its initiatives for addressing the four materiality in cooperation with business partners along the supply chain, with the aim of becoming a global leading green company that contributes to a diverse society.

Realize a Sustainable Society

  • icons: SDGs #7 Affordable and Clean Energy
  • icons: SDGs #13 Climate Action

FY2020 initiatives and results

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Results Scope Evaluation
Realization of Environmental Vision 2021*1 Contributing to realizing a low-carbon society Reduce CO2 emissions from production (less than 1.47 million tons by FY2021 (CO2 equivalent)) 1.30 million tons (FY2019)
→Figures being added up (FY2020)
All Mitsubishi Electric Group companies (Japan, overseas) Expected to be achieved
Reduce CO2 emissions from product usage (35% reduction compared to FY2001 by FY2021) 36% reduction(FY2019)→Figures being added up (FY2020) Expected to be achieved
Contributing to creating a recycling society Reduce resource inputs (40% reduction compared to FY2001 by FY2021) 45% reduction (FY2019)
→Figures being added up (FY2020)
All Mitsubishi Electric Group companies (Japan, overseas) Expected to be achieved
Improve the final disposal rate of waste materials
(Mitsubishi Electric and domestic affiliates to maintain a rate of less than 0.1%, and overseas affiliates to halve the rate to less than 0.5% by FY2021)
Less than 0.1% by Mitsubishi Electric and domestic affiliates, 0.52% by overseas affiliates (FY2019)
→Figures being added up (FY2020)
Expected to be achieved
Reduce water usage per unit of sales (by 1% per annum compared to FY2011 in FY2021) 23% reduction (FY2019)
→Figures being added up (FY2020)
Expected to be achieved
Contributing to realizing a symbiotic society Increase the number of participants in outdoor classrooms and satoyama preservation activities (cumulative total of more than 51,000 participants by FY2021) 43,000 participants (FY2019)
→Figures being added up (FY2020)
All Mitsubishi Electric Group companies (Japan, overseas) Expected to be achieved
Boost the level of biodiversity protection activities by offices in line with the Aichi Targets*2 Established new biodiversity guidelines to quantitatively evaluate activities Mitsubishi Electric
Contribution through products and services Provide products and services that contribute to Goal 7, "Affordable and clean energy," and Goal 13, "Climate action," of the SDGs Contribute to Goal 7, "Affordable and clean energy," and Goal 13, "Climate action," of the SDGs through products and services and disclose results on the web, etc. All Mitsubishi Electric Group companies (Japan, overseas)
Maintain the reduction of CO2 during product usage (70 million tons by FY2001 standards) 77 million tons (FY2019)
→Figures being added up (FY2020)
Expected to be achieved
  1. *1 Targets of the 9th environmental plan (fiscal 2019–2021)
  2. *2 Aichi Targets: 20 targets for stopping biodiversity loss agreed upon at COP10

FY2021 targets

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Scope
Realization of Environmental Vision 2021*1 Contributing to realizing a low-carbon society Reduce CO2 emissions from production (less than 1.47 million tons by FY2021 (CO2 equivalent)) All Mitsubishi Electric Group companies (Japan, overseas)
Reduce CO2 emissions from product usage (35% reduction compared to FY2001 by FY2021)
Contributing to creating a recycling society Reduce resource inputs (40% reduction compared to FY2001 by FY2021) All Mitsubishi Electric Group companies (Japan, overseas)
Improve the final disposal rate of waste materials
(Mitsubishi Electric and domestic affiliates to maintain a rate of less than 0.1%, and overseas affiliates to halve the rate to less than 0.5% by FY2021)
Reduce water usage per unit of sales (by 1% per annum compared to FY2011 in FY2021)
Contributing to realizing a symbiotic society Increase the number of participants in outdoor classrooms and satoyama preservation activities (cumulative total of more than 51,000 participants by FY2021) All Mitsubishi Electric Group companies (Japan, overseas)
Enhance the level of biodiversity protection activities by offices in line with the Aichi Targets*2 Mitsubishi Electric
Contribution through products and services Provide products and services that contribute to Goal 7, "Affordable and clean energy," and Goal 13, "Climate action," of the SDGs All Mitsubishi Electric Group companies (Japan, overseas)
Maintain the reduction of CO2 during product usage (70 million tons by FY2001 standards)
  1. *1 Targets of the 9th environmental plan (fiscal 2019–2021)
  2. *2 Aichi Targets: 20 targets for stopping biodiversity loss agreed upon at COP10

Provide Safety, Security, and Comfort

  • icons: SDGs #11 Sustainable Cities and Communities

FY2020 initiatives and results

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Results Scope Evaluation
Product development that places top priority on customer safety Ensure safety through risk assessment (maintain a 100% rate of implementation of risk assessments of target home electronic products) Maintained a 100% rate of implementation of risk assessments of target home electronic products All Mitsubishi Electric Group companies (Japan, overseas)
Provision of products and services that reflect customers' needs Develop key persons who are capable of incorporating customers' needs into quality (development of 100% of relevant persons in all departments in Japan by FY2021) Development of 96% of key persons (FY2018)
→ Development of 97% of key persons (FY2019)
→ Development of 100% of key persons (FY2020)
Mitsubishi Electric Group companies (Japan)
Make Group-wide efforts to investigate the cause of serious malfunctions that have occurred in the past, and implement countermeasures Achieved a 100% rate of implementation of investigations into the root causes of serious malfunctions discovered in the previous fiscal year
Called attention throughout the Mitsubishi Electric Group regarding common technical issues such as bonding
Made Group-wide efforts to implement recurrence prevention measures regarding "improper quality control actions" and "failures in product shipping inspection"
Continuous implementation of education on quality principles that place top priority on customers Maintain a 100% rate of participation in e-learning programs on quality (maintain a rate of 100%) Maintained a 100% rate of participation in e-learning programs by Mitsubishi Electric employees and employees of domestic affiliates All Mitsubishi Electric Group companies (Japan, overseas)
Overseas affiliates participated in e-learning programs: 27
Enhance the content of education on quality principles Enhanced education on quality principles by adding ethics education for engineers intended for managers as well as for general employees Mitsubishi Electric Group companies (Japan)
Contribution through products and services Provide products and services that contribute to Goal 11, "Sustainable cities and communities," of the SDGs Contributed to Goal 11, "Sustainable cities and communities," of the SDGs through products and services, and disclosed results on the web, etc. All Mitsubishi Electric Group companies (Japan, overseas)

FY2021 targets

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Scope
Product development that places top priority on customer safety Ensure safety through risk assessment (maintain 100% implementation of risk assessments of target home electronic products) All Mitsubishi Electric Group companies (Japan, overseas)
Strengthen the quality control system to confirm that products definitely meet customer specifications
Provision of products and services that reflect customers' needs Develop key persons who are capable of incorporating customer needs into quality (maintain 100% rate of development in all target departments in Japan) Mitsubishi Electric Group companies (Japan)
Make Group-wide efforts to investigate the cause of serious malfunctions, and implement recurrence prevention measures
Boost response capabilities by accelerating the company-wide sharing of information on serious malfunctions
Continuous implementation of education on quality principles that place top priority on customers Maintain 100% rate of participation in quality e-learning programs (maintain rate of 100%) All Mitsubishi Electric Group companies (Japan, overseas)
Provide level-specific group training and lecture programs regarding quality principles (create quality culture)
Contribution through products and services Provide products and services that contribute to Goal 11, "Sustainable cities and communities," of the SDGs All Mitsubishi Electric Group companies (Japan, overseas)

Respect Human Rights and Promote the Active Participation of Diverse Human Resources

FY2020 initiatives and results

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Results Scope Evaluation
Promote human rights initiatives that are based on international norms Promote ongoing human rights training programs Offered e-learning menus in both Japanese and English languages All Mitsubishi Electric Group companies (Japan, overseas)
Enhance whistleblowing system for human rights violations Human rights working group considered establishing whistleblowing system for human rights violations
Provide lectures on human rights awareness and harassment prevention in training programs for new employees and those for newly appointed managers Provided lectures on human rights awareness and harassment prevention to all participants attending training programs for 927 new employees and to 584 newly appointed managers Mitsubishi Electric
Provided training on harassment prevention to all employees (Feb-Mar 2020)
Realization of workplace environments conducive to work-life balance Continue to promote the Work Style Reforms in order to cultivate an awareness among employees on the goal of the reforms, "realizing a workplace that helps employees work proactively while achieving better work-life balance and maintaining their mental and physical health," and based on four perspectives (Improvement of productivity by streamlining operations, Further pursuit of achievements and efficiency, Work-life fulfillment and Promotion of communication in the workplace) Promoted the Work Style Reforms (including enhancing and managing systems that support operation efficiency and flexible work styles) at Mitsubishi Electric Group companies All Mitsubishi Electric Group companies (Japan, overseas)
Promotion of diversity through the employment and utilization of diverse human resources Promote diversity by employing and utilizing diverse human resources in response to regional and operational circumstances Promoted diversity by employing and utilizing diverse human resources across the Mitsubishi Electric Group (Japan and overseas) All Mitsubishi Electric Group companies (Japan, overseas)
Employ people with disabilities beyond the statutory employment rate (higher than 2.2%) Consolidated result of three companies*1: 2.32% Mitsubishi Electric Group companies (Japan)
Promoted the achievement of the statutory employment rate by domestic affiliates
Increase the ratio of women among new recruits in engineering fields (future target of 20% or higher) 13% (FY2021; October 2019 and April 2020 recruits) Mitsubishi Electric
Systematically dispatch employees to overseas OJT programs and language programs (more than 180 employees/year) Dispatched 100 employees to overseas OJT programs, 95 employees to overseas language programs
Promotion of occupational health and mental and physical health Promote safety management and health enhancement activities Promoted safety and health management activities in conjunction with affiliated companies that operate in the same areas as Mitsubishi Electric All Mitsubishi Electric Group companies (Japan, overseas)
Provided assistance to affiliated companies (Japan and overseas) from Mitsubishi Electric
Promote safety and health education, and maintain a rate of lost worktime injuries*2 that falls below the industrial average (below 0.45) Offered safety and health education (e-learning programs) to all employees Mitsubishi Electric
Rate of lost worktime injuries (absence from work): 0.07
Improve lifestyle habits and realize a health-conscious company by implementing Mitsubishi Electric Group Health Plan 21 (MHP21) Stage III activities (rate of 73.0% or higher of employees maintaining proper body weight; rate of 39.0% or higher of employees who exercise regularly; rate of 20.0% or lower of employees who smoke; rate of 25.0% or higher of employees who perform dental care at least three times a day; rate of 85% or higher of employees who get enough rest by sleeping properly) Rate of employees maintaining proper body weight 69.0%; rate of employees who exercise regularly: 26.1%; rate of employees who smoke: 22.8%; rate of employees who perform dental care at least three times a day: 26.7%; rate of 66.4 % of employees who get enough rest by sleeping properly Mitsubishi Electric Group companies (Japan)
  1. *1 Mitsubishi Electric Corporation, Mitsubishi Electric Life Service Corporation, Melco Tender Mates Corporation (special subsidiary)
  2. *2 Number of accidents causing lost worktime per 1 million hours

FY2021 targets

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Scope
Promote human rights initiatives that are based on international norms Promotion of ongoing human rights awareness activities All Mitsubishi Electric Group companies (Japan, overseas)
Enhancement of a reporting system with respect to human rights violations
Provide lectures on human rights awareness and anti-harassment training programs for new employees and those for newly appointed managers Mitsubishi Electric
Provide anti-harassment education for all employees
(Attendance rate of 100%)
Realization of workplace environments conducive to work-life balance Strengthen and continue to promote the Work Style Reforms initiatives on the goal of the reforms, "realizing a workplace that helps all employees work proactively," and based on the new perspectives for the policy of activities since fiscal 2021 "Deepening of communication in the workplace, Business transformation by streamlining operations and improving quality aspects" All Mitsubishi Electric Group companies (Japan, overseas)
Promotion of diversity through the employment and utilization of diverse human resources Promote diversity by employing and utilizing diverse human resources in response to regional and operational circumstances All Mitsubishi Electric Group companies (Japan, overseas)
Employ people with disabilities beyond the statutory employment rate (higher than 2.2%) Mitsubishi Electric Group companies (Japan)
Increase the ratio of women among new recruits in engineering fields (FY2022 target of 20% or higher) Mitsubishi Electric
Systematically dispatch employees to overseas OJT programs and language programs (The programs for FY2021 canceled due to the spread of COVID-19)
Promotion of occupational health and mental and physical health Promote safety management and health enhancement activities All Mitsubishi Electric Group companies (Japan, overseas)
Promote safety and health education, and maintain a rate of lost worktime injuries* that falls below the industrial average (below 0.58) Mitsubishi Electric
Improve lifestyle habits and realize a health-conscious company by implementing Mitsubishi Electric Group Health Plan 21 (MHP21) Stage III activities (rate of 73.0% or higher of employees maintaining proper body weight; rate of 39.0% or higher of employees who exercise regularly; rate of 20.0% or lower of employees who smoke; rate of 25.0% or higher of employees who perform dental care at least three times a day; rate of 85% or higher of employees who get enough rest by sleeping properly) Mitsubishi Electric Group companies (Japan)
  • * Number of accidents causing lost worktime per 1 million hours

Strengthen Corporate Governance and Compliance on a Continuous Basis

FY2020 initiatives and results

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Results Scope Evaluation
Active dialogue with stakeholders Hold a dialogue on CSR with stakeholders more than once a year (more than once/year) The planned dialogue between experts and management officers on CSR issues was postponed due to the impact of the novel COVID-19 All Mitsubishi Electric Group companies (Japan, overseas)
Hold dialogues with stakeholders through the general meeting of shareholders, corporate strategy presentation meetings, business strategy presentation meetings, and IR activities in Japan and overseas Held a general meeting of shareholders
Held corporate strategy presentation meetings, financial results presentation meetings, and individual meetings with institutional investors and analysts, in addition to inviting them to the "Environmental Sustainability Vision 2050," a meeting to present a long-term vision, and plants and various exhibitions.
Held company information sessions for individual investors
Corporate management with a sound oversight function Provide proper information to directors at the proper time, conduct a review of the board of directors, and analyze and evaluate the review Provided information that directors require for the supervision of management, in a timely and proper manner, and created new forums for providing data and exchanging views with outside directors to ensure greater provision of proper and timely information to directors Mitsubishi Electric
Conducted a review of the board of directors, with the result being that the board's ongoing and effective initiatives for improved sharing of appropriate management information with executives in a timely manner based on the results of the annual review of the board of directors and further improvements made each time were deemed valid. In addition, repeated improvements on this leading to more active discussions and exchange of opinions compared to before were deemed valid.
Provide orientation training and other compliance education and training to directors and executive officers as appropriate at the proper time Provided prior training about the roles, responsibilities and dealings of directors and executive officers to new appointees
Provided compliance education to directors and executive officers after their appointment, and distributed the latest training materials
Conduct an internal audit for ensuring the appropriateness of the Mitsubishi Electric Group's businesses and regularly report the audit result to the Audit Committee via the executive officer in charge of audits Conducted an internal audit of 126 sites in Japan and overseas, and reported the audit results to the Audit Committee All Mitsubishi Electric Group companies (Japan, overseas)
Compliance training on a continuous basis Provide compliance education that utilizes diverse methods on a continuous basis Provided compliance education that utilizes diverse methods, including lecture meetings, e-learning, and manual distribution (Conducted lecture meetings by Mitsubishi Electric's Corporate Legal & Compliance Div. 180 times in fiscal 2020 with a total of 6,531 participants) All Mitsubishi Electric Group companies (Japan, overseas)
Maintain a 100% attendance in e-learning programs on compliance (maintain rate of 100%) Achieved a 100% attendance rate Mitsubishi Electric
Fair competition (prevention of antimonopoly violations) Establish and thoroughly implement antimonopoly prevention measures: provide practical training on an ongoing basis, conduct monitoring with an eye toward establishing regulations and rules Provided education on antimonopoly laws (face-to-face education < 2,829 times, 64 participants *Mitsubishi Electric>; e-learning programs <15,310 participants *Mitsubishi Electric>) All Mitsubishi Electric Group companies (Japan, overseas)
Modified the operational system for managing contacts with other companies in the same industry
Developed guidelines regarding vertical restrictions intended for overseas affiliated companies located in high risk regions and provided education using the guidelines
Corruption prevention (prevention of bribery) Establish and thoroughly implement bribery prevention measures: provide bribery prevention education, conduct monitoring with an eye toward establishing regulations and guidelines Provided bribery prevention training; e-learning programs <24,365 participants *Mitsubishi Electric>) All Mitsubishi Electric Group companies (Japan, overseas)
Held a meeting on the interpretation of regulations and guidelines for business group headquarters
Monitored the operational status of regulations and guidelines by conducting a questionnaire survey
CSR procurement (environment, quality, human rights, compliance, etc.) Obtain a consent form for the CSR procurement guidelines from suppliers who did not submit in the previous fiscal year and other targeted suppliers for this fiscal year (100%) Obtained a total of approximately 2,200 responses from approximately 4,000 suppliers in fiscal 2019 and fiscal 2020, and confirmed consent of approximately 90% of them All Mitsubishi Electric Group companies (Japan, overseas)
Ascertain material human rights violation risks (forced labor on foreign workers, dangerous and injurious work) mainly at subcontract factories Conducted questionnaire surveys on foreign technical intern trainees at 390 main subcontract factories. Of which, 24 companies required improvements. Requested them to make improvements by visiting suppliers, etc. Mitsubishi Electric Group companies (Japan)

FY2021 targets

Initiatives Key performance indicators (KPI) (quantitative targets are shown in brackets) Scope
Active dialogue with stakeholders Hold a dialogue on CSR with stakeholders more than once a year (more than once/year) All Mitsubishi Electric Group companies (Japan, overseas)
Hold dialogues with stakeholders through the general meeting of shareholders, corporate strategy presentation meetings, financial results presentation meetings, individual meetings and other such information meetings, and IR activities in Japan and overseas
Corporate management with a sound oversight function Provide proper information to directors at the proper time, conduct a review of the board of directors, and analyze and evaluate the review Mitsubishi Electric
Provide orientation training and other compliance education and training to directors and executive officers as appropriate at the proper time
Establish internal regulations and frameworks needed to ensure proper operations of the Mitsubishi Electric Group, conduct internal audits of their operational status, and regularly report audit results to the audit committee via the executive officer in charge of auditing All Mitsubishi Electric Group companies (Japan, overseas)
Thorough compliance Compliance training on a continuous basis
・Provide compliance education that utilizes diverse methods, on a continuous basis
All Mitsubishi Electric Group companies (Japan, overseas)
・Maintain a 100% attendance in e-learning programs on compliance (maintain rate of 100%) Mitsubishi Electric
Fair competition (prevention of antimonopoly violations)
・Establish and thoroughly implement bribery prevention measures: provide practical training on an ongoing basis, conduct monitoring with an eye toward establishing regulations and rules
All Mitsubishi Electric Group companies (Japan, overseas)
Corruption prevention (prevention of bribery)
・Enhance bribery prevention measures: provide bribery prevention education, conduct monitoring with an eye toward establishing regulations and guidelines
Enhancement comprehensive cybersecurity countermeasures
1.Technical measures, 2.Thorough document management, 3.Framework upgrading
CSR procurement (environment, quality, human rights, compliance, etc.) Ensure obtaining a consent form for the CSR procurement guidelines
(Obtain by the end of September 2021)
All Mitsubishi Electric Group companies (Japan, overseas)
Ascertain material human rights violation risks (forced labor on foreign workers, dangerous and injurious work) in the supply chain and continue activities for corrective action Mitsubishi Electric Group companies (Japan)