Technical Reports

Industrial Robot Support Service “iQ Care MELFA Support”
First Published in Japanese in June 2023
Atsushi Oyama*, Shingo Chida*
(* Nagoya Works)

Production sites in the manufacturing industry have experienced labor shortages in recent years. To resolve this issue, the industry is adopting robots as automation, and there is a growing need for further productivity improvement and stable operation of production equipment. Against this backdrop, we are offering after-sales service focusing on repair services for the “MELFA Series” of industrial robots from Mitsubishi Electric. The aim is to achieve stable operation of customer systems after purchase. However, needs for after-sales service are diversifying due to recent labor shortages, workstyle reform, and dissemination of the Internet of Things (IoT). In light of these conditions, we have developed new after-sales service products to meet customer needs.