Global Support
What support means to our customers
Voices of support: Customer insights
At Mitsubishi Electric, we believe that support is more than just a service—it's a vital partnership that drives innovation, efficiency, and progress. Our customers have shared their insights on what support truly means to them, highlighting the human connections and strategic collaborations that empower their operations. In this collection of testimonials, you will discover how our commitment to exceptional support has transformed their businesses and fostered lasting relationships.
Support means a great deal to our customers. According to research conducted for us in 2025 by the Human Centric Group, technical support was one of the most frequently cited reasons for wanting to work with Mitsubishi Electric.
Support means...
Being the linchpin
Yang Chun
Suzhou DEYUNG
“Their support is the linchpin of our reliable operations. They ensure our equipment maintains continuous high-efficiency operation and on-time delivery, which is absolutely vital to ensuring uninterrupted production.”
Partnership
Lucas Wosnieki
BW Máquinas Rotuladoras
“This partnership we've built has been going on for over five years now. We've been able to innovate our machines and move into Industry 4.0 — the communication we've achieved allows us to have full access to our production machines from a single room.”
The human connection
Mateusz Gierczak
GM Automatyka
“What I value most is that someone always picks up the phone and provides real human help — not automated responses. Thanks to this approach, concrete results are just a matter of time. We gained 0.2 seconds on a 1.5-second cycle time through program optimization — significant efficiency improvements from technical analysis and support.”
Strategic innovation
Giovanni Vasques de Freitas
CIM Automação
“We've integrated countless projects and products, evolving from simple specification to the development and implementation of large-scale projects like building a factory or modernizing manufacturing and production systems.”
Progress
MEC-CASA company representative
“Support means progress. What I appreciate most is speed in the response — within hours, sometimes half an hour, which is very good. They understand the question and give the answer straight away. I think they have the best technical support.”
Article
Technical Support's New Frontier: Solving Root Causes, Not Just Symptoms
In the fast-paced world of manufacturing, effective support goes beyond quick fixes. Our article, “Technical Support's New Frontier: Solving Root Causes, Not Just Symptoms,” explores how proactive technical assistance can lead to sustainable solutions.
Key Takeaways:
- Understand the critical challenges facing manufacturers today.
- Learn how addressing root causes enhances operational efficiency.
- Discover the transformative impact of strategic technical support.
Explore now how effective support can drive innovation and success in the manufacturing sector.