Insights
[MG Series EDM]Digging deep into customer feedback showed the way to go
Published in May 2026
Mitsubishi Electric released its MG series of wire-cut electrical discharge machining (EDM) systems in July 2025. The development project took two years, with many twists and turns along the way. The development team dug deep into customer feedback to uncover underlying needs, which required a significant change of direction to meet. We look back on how the product was planned and implemented, which enabled it to deliver the functionality that users really wanted.
People featured in this article
Koichiro Chikahisa
Manager,
EDM Electrical & Software Design Section
EDM Systems Dept.
Mitsubishi Electric Corporation, Industrial Mechatronics
Systems Works
Katsuhiko Hayashi
Manager,
EDM Application Technology Section
EDM Systems Dept.,
Mitsubishi Electric Corporation, Industrial Mechatronics
Systems Works
Bunta Okada
Manager,
EDM Mechanical Design Section
EDM Systems Dept.,
Mitsubishi Electric Corporation, Industrial Mechatronics
Systems Works
Akito Hamada
Senior Manager,
Mechatronics Sales and Marketing Dept.
Industrial Automation Machinery Marketing Division
Mitsubishi Electric Corporation, Factory Automation
Systems Group
Department names and positions are correct as of the time of the interview (July 2025)