Handling of Personal Information

Mitsubishi Electric collects personal information by legal and fair means, and never by illegal means.

When we directly solicit personal information from you in writing, such as on a contact or inquiry form, we will specify how we intend to use the information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it.

Whether or not you provide personal information to Mitsubishi Electric is up to you. Please note, however, that some services (including responses to your inquiries) may not be available to you if we do not receive your personal information.

When you provide personal information to Mitsubishi Electric, you agree with the terms and conditions described here in this section on "Handling of Personal Information." If you do not agree with the terms and conditions herein, please note that some services we offer may not be available to you.

Mitsubishi Electric uses the personal information we receive from you to respond to and confirm the inquiry you send to us, or to execute contracts and transactions concluded between you and Mitsubishi Electric. To provide an appropriate response to your inquiry, we may at times forward your inquiry, along with your personal information, to our subsidiaries or subcontractors (such as distributors).

Mitsubishi Electric may be entrusted by a client company to process information. In this case, we may handle your personal information as instructed by the client company and retain the information until returning it to the client company or deleting it from our system.

We may at times acquire commercially-available lists or directories.

Mitsubishi Electric will not collect, use, or provide to any third party, your personal information containing the following, without your consent:

• Personal philosophy, beliefs, or religion
• Race, ethnicity, lineage, physical/mental disability, criminal record, or other information that may lead to social discrimination
• Information concerning workers' right to organize, collective bargaining, or other collective activities
• Information concerning participation in demonstrations, petitions, or execution of other political rights
• Information concerning medical treatment or sexual practice

Mitsubishi Electric uses the personal information we receive from you to respond to and confirm the inquiry you send to us, or to execute contracts and transactions concluded between you and Mitsubishi Electric. To provide an appropriate response to your inquiry, we may at times forward your inquiry, along with your personal information, to our subsidiaries or subcontractors (such as distributors).

Mitsubishi Electric uses your personal information to provide you with information that may be of interest to you, such as information on our products, solutions, and associated services.

Occasionally, Mitsubishi Electric may conduct online surveys to better understand the needs and profile of our visitors, or carry out contests, sweepstakes or other promotions that require personal information. In such cases, Mitsubishi Electric shall use your personal information for the purposes of conducting the survey/promotion.

Mitsubishi Electric may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only within the scope of the activity with which we are entrusted. In this case, Mitsubishi Electric and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.

Mitsubishi Electric will not use the personal information we receive from you for purposes other than those which we have specified at the time of collection. However, we may use the information to gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website, without personally identifying individuals.

We have your consent.

We employ a third party to handle all or part of the personal information we have collected, to perform services that are necessary to achieve our objectives.

Personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.

We are required by law to do so.

It is necessary to do so to protect the life, body or property of people, and obtaining your consent is difficult.

It is particularly necessary to do so to improve public hygiene or promote the welfare or well-being of children, and obtaining your consent is difficult.

It is necessary to cooperate with national agencies, local governments, or their consigned parties in the execution of legally prescribed business, but where obtaining your consent may hinder execution of the said business.

Mitsubishi Electric employs effective safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.

Mitsubishi Electric employees receive regular education on safeguarding personal information.

In cases when companies hired by Mitsubishi Electric to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ safety measures as required by law.

Collection of personal information through our website:

• Encryption
• When we collect personal information through our website, we employ Secure Sockets Layer (SSL) encryption to ensure safe transmission of your personal information.
• Cookies
• The Mitsubishi Electric website uses cookies in some instances. A cookie is a small information file that stores information exchanges between your computer and our website. We use cookies to store information that may be useful to you the next time you visit our website and provide greater convenience each time you interact with us. If you do not wish to receive cookies, you may disable them by changing the setting on your web browser. Please note, however, that certain services may not be available to you once cookies are disabled.
• Web beacons
• The Mitsubishi Electric website uses web beacons in some instances. A web beacon is a technology that is commonly used in conjunction with cookies. By using web beacons, we can assess the number of times you visit our website from your computer and compile aggregated statistics about your usage of our website. We use web beacons mainly to help us improve the products and support services we offer. We do not use web beacons to collect personal information from you, but by refusing to receive cookies, you can also reject web beacons.
• Links to other websites
• The Mitsubishi Electric website may contain links to other websites. Please note that we are not responsible for the privacy practices employed by sites other than our own.

You may contact us with questions or comments regarding our handling of your personal information.

Mitsubishi Electric will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.